As for employing young people, Atento assures that 54% of its workforce globally is occupied by youngsters under 30 years. Following this guidelines, the Atento website also stands out, by being 100% accessible. In addition, to serve this group, Atento developed, at some of its locations, a customer experience service, via videoconference, using sign language that answered more than 1000 calls in 2021 alone. The Atento Impulsa Plan, which is being developed in Spain, contributes to raising awareness both internally and externally. People with disabilities are also vital in enhancing and improving the relationship with Atento's customers. Besides, the women who are in these positions come from entirely different origins, countries and conditions. It is a key pillar of our ESG strategy." The numbers reported on the ESG report only demonstrate this social commitment: globally, 65.5% of Atento's positions are held by women and 53% are in management positions. The promotion of actions that contribute to making not only our work environments but also our community, more inclusive is part of our mission. That is why we have a solid inclusion culture, offering equal opportunities to all our employees. This feature, part of the company's mission, is formally reflected in the Diversity, Inclusion, and Equality Policy implemented globally.´Įquality and diversity, key pillars of the ESG strategy at AtentoĪs mentioned by Pablo Sánchez, Global CMO and ESG Director, "we believe diversity generates value. On the other hand, Atento also significantly reinforced its commitment to equality, and diversity, not only internally but also to positively impact our society. The company also reduced water consumption by 40% in the last two years. In terms of sustainability, compared to previous year, electricity consumption was reduced by 11% and paper consupmtion lowered by 51%. In this regard, Atento achieved other milestones.
This Code of Ethics guides all our employees to make decisions based on a common standard, guided by honesty and integrity and aligned with our values that extend to our partners and suppliers." Atento continues to implement measures to reduce its carbon emissions to contribute to the United Nations 2030 Goals. We will continue to row together to keep reaching our ESG goals both at the company level and as a community." Likewise, Lopez-Abadía emphasizes that "the governance of Atento follows a solid set of values, included in our Ethics Code. I want to thank them directly and recognize their effort and commitment. Carlos López-Abadía, Atento's CEO, highlights that "all the progress and objectives we achieved this year would not have been possible without the help of the entire Atento community. Innovation and commitment to technology have also been critical considerations, such as cloud migration and using cloud-native solutions, which favor CO2 emissions reduction.
To attain this level of success, several measures were implemented, including the WAHA (Work from Home Atento) program for more than 40% of employees, not only to improve the balance between work and personal life but also to reduce on-site and travel emissions. In 2021 a 6.6% reduction in emissions was achieved. Through this, new initiatives were defined to positively impact both the environment and the diversity and inclusion areas, which impact the 14 countries and three continents where the company operates. The company has been integrating Corporate Social Responsibility into its business model for over a decade, reinforcing its commitment in 2021 by establishing a new ESG corporate strategy. In just one year of measuring it, there was a 6.6% reduction, which means 19kg of CO2 less per employee. Atento started calculating its Carbon footprint in 2020. (NYSE: ATTO, "Atento" or the "Company"), one of the world's largest providers of customer relationship and business process outsourcing (CRM/BPO) services and an industry leader in Latin America, publishes its 2021 ESG results and achievement report. Its commitment to diversity and equality is a fact: 53% of management positions are held by women at Atento 2021 and more than half of paper and water consumption compared to the previous two years. The company managed to reduce electricity consumption by 11% vs. Atento S A : reduced its carbon footprint by 6.6% during the last year
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